Neil Kotak

Neil Kotak is an experienced professional in customer service and team leadership, currently serving as the Test and Learn Team Leader for Policy Review at Hastings Direct since January 2018. In this role, Neil is accountable for validating customer policies and assessing business risks through a structured yet adaptable approach. Previous positions at Hastings Direct include leading the New Business Review Team and the Service Team, focusing on achieving business KPIs and driving team performance. Prior to Hastings Direct, Neil held leadership roles at Nationwide Crash Repair Centres Ltd and Centrica, where responsibilities included managing team performance and delivering exceptional customer service. Neil began a career in customer service with roles at Zenith Staybrite Windows and Next Retail Ltd. Educational background includes a Bachelor of Applied Science degree in Mathematics and Management from The University of Manchester.