Ugwulebo Oscar Michael

Ugwulebo Oscar Michael currently serves as the Head of Service Delivery, Service Quality & Branch Support Officer at The Alternative Bank, where a team is managed to enhance service delivery and quality for customer retention. Prior experience includes significant roles at Sterling Bank Plc, including Team Lead positions focused on Operations Support, Service Standards, and Customer Experience Management, with key achievements such as zero regulatory infractions and supporting the institution’s ranking in KPMG quality ratings. Ugwulebo has also contributed to the banking sector through branch operations at Equitorial Trust Bank Limited and analytical roles at Upperlink Limited and INFOSOLUTIONS LTD. Educational qualifications include a Post Graduate Diploma in Education Technology and multiple degrees in Information Technology and Computer Science from reputable institutions.