Winifred Asein

Winifred Asein has extensive experience in complaint resolution and customer experience management, currently serving as Team Supervisor for Complaint Resolution and Escalation Management at The Alternative Bank since September 2022. As a Digital Innovation and Resolution Expert, Winifred has developed skills in fraud investigation and service management. Previous roles include Creative Director at Winniesfabrics, Complaint Resolution and Follow-up Expert/Shift Manager for Client Engagement and Digital Banking at Sterling Bank Plc, and various positions focusing on customer account protection and task management in the Ministry of Women Affairs and Social Welfare Oyo State, Marabe Consulting Limited, and Snochie Concepts and Solutions. Winifred holds a Bachelor's degree in Sociology from Redeemer's University and completed WASSCE at Hopebay College Alaba-Oro Lagos.