Scott Cantrell

Scott Cantrell is a seasoned customer service professional with extensive experience in leadership roles across various organizations. Currently serving as a Customer Services Sales Leader at Firstsource since January 2021, Scott's responsibilities include managing daily operations and ensuring service level agreements are met. Prior to this, Scott held roles such as Service Desk Lead and Service Desk Manager at unnamed companies and The Barcode Warehouse Limited, respectively, where key tasks involved operational management and performance monitoring. Previous experience includes a position as Customer Services Team Manager at Webhelp UK, focusing on team development and KPI achievement, and as Customer Service Accounts Manager at Sky, where Scott addressed a wide range of customer queries and complaints.