Vicky Lovell

Vicky Lovell is a seasoned operations professional with extensive experience in leading customer service and operational strategies for renowned companies. Currently serving as Operations Director at Baukjen & Isabella Oliver since October 2011, Vicky previously held the same title at AstleyClarke.com, where significant business improvements were achieved, including the implementation of scalable systems to enhance luxury service delivery. Prior to this, Vicky held various roles at John Lewis & Partners, including Head of Customer Services for John Lewis Direct, responsible for substantial budget management and customer proposition development, alongside driving year-on-year growth. Vicky's earlier experience includes roles at CityJobs.com, contributing to the company's early growth stages, and a solid educational background in International Relations from The London School of Economics and Political Science.