Declan Joyce

Declan Joyce is an experienced resource and customer service management professional with a strong background in multi-channel contact center operations. Currently serving as the Resource Planning Manager at Caravan and Motorhome Club since June 2016, Declan is responsible for managing the resources department of an award-winning 100+ headcount contact center, providing accurate forecasts to maintain adequate coverage across multiple products. Previous roles include Customer Service Manager at Reliable Automatic Sprinkler Co., Inc., where effective coaching led to improved sales performance, and Contact Centre Manager at Swale Heating Limited, overseeing a 24/7 operation and managing recruitment and training. Declan's career includes significant leadership positions at BSW Heating Limited, Minster Law, and Aviva, demonstrating a consistent commitment to enhancing customer service and operational efficiency. Education was completed at St John's RC Comprehensive from 1995 to 2002.