Tapasya Vaid

Tapasya Vaid is currently the Executive Vice President and Head of Branch Service & Quality Index Group at CSB Bank Limited. With previous experience in various roles at Axis Bank, IDBI Bank, ICICI Bank, Jana Small Finance Bank, YES BANK, and HDFC Bank, Tapasya has expertise in areas such as wealth management, retail liabilities, fraud risk management, and service delivery. At CSB Bank Limited, Tapasya is responsible for compliance, governance standards, branch surveillance, monitoring, service quality, complaints management, customer experience insights, service recovery, and process quality & transformation. Throughout Tapasya's career, Tapasya has demonstrated strong leadership skills and a focus on enhancing productivity and customer satisfaction.