Richard R. Shapiro

Richard R. Shapiro is a seasoned professional with extensive experience in customer satisfaction, loyalty, and business advisory roles. Richard R. is the Founder and President of The Center For Client Retention, where Richard R. has conducted research with Fortune 100 and 500 companies on customer loyalty. Richard has also served as a Business Advisor at Street-Smart Entrepreneurs and an Adjunct Professor at the Fashion Institute of Technology. With a background as Vice President of Customer Satisfaction and Client Retention at ADP, Richard has contributed to the significant growth and success of the company.