Danka Keca

Danka Keca is an accomplished Systems and Processes Project Manager at Dorchester Collection, specializing in the Global Contact Centre since June 2019. With a strong focus on streamlining customer operations and enhancing process efficiency, Danka has overseen technical advancements and quality assurance initiatives, driving improvements in customer experience and operational performance. Prior experience includes roles at The Dorchester, where Danka excelled as a Senior Groups Manager and CRM Deployment Lead, managing events and fostering relationships with high-profile guests. Danka's career also includes positions at Chancery Court Hotel and various travel agencies, accumulating extensive experience in reservations, event management, and customer service, supported by a BA in Geography, Tourism, and Hotel Management from the University of Novi Sad.