Tom began with West Corporation in 1991 in a sales management role and subsequently served the company by increasing his responsibilities. When West acquired Dakotah Direct in 2003, Tom became Executive Vice President and ran that operating division. Dakotah was focused on Business-to-Consumer inbound and outbound operations. Later he transitioned to West Business Services where he also served as Executive Vice President over this unit’s rapidly expanding Business-to-Business operation. In 2008, Tom was moved again as Executive Vice President over West Asset Management which performed the First and Third Party Collections operation at West. Tom’s well-rounded leadership experience has taught him to treat staff the same way clients want that staff to treat their customers. Leadership by example has been a proven model for enduring success.
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