Carmen Lladó Carrillo

Carmen Lladó Carrillo serves as the General Manager at The Excellence Collection since June 2022, previously holding the position of Assistant General Manager. Prior experience includes serving as Deputy Director of Operations at Hard Rock Hotel & Casino Punta Cana and Rooms Division Manager at Blue Diamond Hotel & Resorts, where responsibilities encompassed overseeing front office and housekeeping operations, managing VIP services, and ensuring quality control. Carmen's career began in various trainee roles in hospitality before progressing to managerial positions, notably as Guest Service Manager at Iberostar and Key Account Manager at clubventa.com. Carmen holds an MBA from EHL and two additional degrees in business and hotel management from Universidad Andres Bello and Universitat de les Illes Balears.