Faridah Bori currently serves as User Operations Team Lead II - Technical Escalations at The Predictive Index, having joined the company in June 2020 and previously held roles such as User Operations New Hire Team Lead, Senior User Operations Specialist, and User Operations Specialist. Prior to this role, Faridah worked at Crossover as a Customer Support Engineer and at SEPHORA as an Operations Lead. Faridah also contributed as a Mentor for Mars Outreach for North Carolina Students in 2008, focusing on inspiring high school students in science and the space program, and gained experience in guest services at the North Carolina Museum of Life and Science from June 2007 to July 2008.
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