Chris Owen

Chris Owen is an experienced professional in customer experience and marketing, currently serving as the Customer Experience Lead at Principality Building Society since September 2016, where leadership in the team's transformation journey began in 2020. Prior roles include various managerial positions at Aviva and Friends Life UK, focusing on customer strategy and insight, and earlier experiences at AXA and Lloyds TSB, developing customer experience strategies based on customer feedback. Chris began a career in market research with positions at Research and Marketing Plus and Cardiff University, along with a background in product management at Flakt Woods Limited. Educational qualifications include a BSc Hons in Business Economics from Cardiff University and multiple certifications from the Chartered Institute of Marketing.