Mahmoud Alhasan has extensive experience in application support and system analysis, currently serving as an Application Support Manager at The Saudi Investment Bank since February 2012. Key responsibilities include monitoring application performance, collaborating with the system administration team to prevent service outages, and ensuring adherence to service level agreements for issue resolution. Previously, Mahmoud held the position of Senior System Analyst at HBTF from October 1995 to October 2008, where responsibilities encompassed the creation and development of online and batch updates for Trade & Finance applications, utilizing COBOL under Z/OS and AS400 environments, as well as working with DB2 databases.
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