Britta Christina Matthew

Britta Christina Matthew is an experienced hospitality professional currently serving as the Senior Guest Relations Manager at The Setai, Miami Beach since December 2019. In this role, Britta is responsible for optimizing guest experiences through personalized service, coordinating guest requests, managing online feedback, and enhancing operational standards. Previous experience includes positions at Burberry as a Customer Service Consultant, where Britta specialized in customer relations within the German-speaking market, and roles at One Aldwych and The Setai, focused on supervisory responsibilities and team management. Britta's educational background includes a bachelor's degree in Hotel Management from Hotelfachschule Thun.