Svetlana Shcherbakova

Svetlana Shcherbakova is a seasoned professional with extensive experience in quality control, customer service, and data analysis. Currently serving as a Quality Experience Specialist at The Stars Group since July 2013, Svetlana conducts internal audits, identifies regulatory gaps, and monitors quality metrics to drive performance improvements. Previous roles include Customer Service Representative for the Russian, Ukrainian, and English markets and Quality Controller and Mentor at Google, where Svetlana led a quality control team and trained new employees. Education includes a Bachelor's (Honours) in Business Marketing from Technological University Dublin and a High National Diploma in Business and Marketing from Rathnines College.