Michael Lanza

Michael Lanza is an experienced professional with a diverse background in customer service and management within the food service and telecommunications industries. Currently serving as the Customer Service Department Manager and Head at The SYGMA Network since September 2019, Michael has assumed significant responsibilities in overseeing operations and enhancing customer satisfaction. Previously, Michael has held various roles at Panera Bread LLC since 2009, including Joint Venture Training General Manager, where a strong emphasis on business acumen and problem-solving was demonstrated through strategic planning and staff management. Michael's early career included a role as Maintenance Coordinator at Verizon, coordinating emergency dispatch for high-capacity circuits across multiple states. Education was pursued at HACC, Central Pennsylvania's Community College.