Kelly Long

Kelly Long, M.S. has a diverse work experience spanning several industries. Kelly most recently worked as a Customer Service Specialist at Therapy Brands, starting in June 2022. Prior to that, they worked at Mobile Communications America as a Customer Service Specialist, where they were responsible for drafting contracts, tracking sales orders, and managing inventory audits from January 2021 to June 2022.

Kelly also gained experience as a Data Entry Specialist at Lafayette Memorial Park from August 2020 to October 2020. Kelly worked as an Accounts Manager & Wholesale Customer Service Representative at Leather Hide Store from February 2019 to April 2020, where they provided customer service and educated clients about different types of leather and product requirements.

Before that, Kelly worked in administrative roles at Duke University, serving as a Program Coordinator from September 2017 to January 2018, and as an Administrative Assistant from January 2017 to August 2017. Kelly supported the directors, managed office affairs, and planned events.

Kelly also has experience in education. Kelly worked as an Adjunct Faculty at ECPI University from June 2015 to January 2017, teaching communication and writing courses. Kelly was also a COM 110 - Public Speaking Instructor at NC State University from August 2014 to May 2015.

Additionally, they worked as an Assistant to the Accounts Manager at The Woodlark Companies from May 2014 to May 2015 and as a Graduate Teaching Assistant at North Carolina State University from August 2013 to May 2014.

Earlier in their career, Kelly gained experience as a Waitress at The Charlie Horse from May 2011 to June 2013. Overall, they possess a well-rounded background in customer service, administration, education, and data entry.

Kelly Long, M.S. obtained a Master of Science (MS) degree in Communication and Media Studies from North Carolina State University, where they attended from 2013 to 2015. Prior to that, they earned a bachelor's degree in English Writing with a focus on Communication and Media Studies from Bridgewater State University from 2010 to 2013. Kelly also holds a high school diploma from Cardinal Spellman High School, which they earned from 2006 to 2010. In addition to their formal education, Kelly has obtained several certifications from Zendesk, including Zendesk Chat for Agents, Zendesk Messaging for Agents, Zendesk Talk for Agents, and Zendesk Support for Agents, all of which were completed in 2022.