Keshia C.

Keshia C. is a highly skilled Technical Support Team Lead at Thinkific, where responsibilities include cultivating team growth, mentoring technical experts, and enhancing customer service delivery. With prior roles as an Intermediate Technical Specialist and Platform Technical Specialist, Keshia has a strong background in triaging technical issues, collaborating with product teams on bug resolution, and creating training resources. Previous experience includes serving as an Application Analyst at Intelerad Medical Systems, providing technical support for Radiology Information Systems, and managing client inquiries in a fast-paced healthcare environment at Concordia University. Additionally, Keshia has fitness training experience and a solid foundation in software development. Keshia holds a Bachelor's degree in Computer Science from Concordia University and various certifications in exercise therapy and personal training.