Jacques Estrada

Jacques Estrada has extensive experience in technical support and analysis, currently serving as a Senior Analyst L3 and Business Technical Services Lead at ThinkTel Communications since October 2016. Key responsibilities include server configuration and administration, disaster recovery planning, multi-tenant Active Directory management, and remote troubleshooting for Office365 and Skype for Business. Previously held positions at Distributel include Escalation Specialist Technical Support and various levels of Technical Support Agent, where Jacques effectively resolved complex customer issues and coordinated support procedures. Education includes multiple Microsoft certifications, a Telecommunications Engineering degree from UCAB, and an AEC in Cisco Certified Network Associate from Champlain College, demonstrating a solid foundation in network and systems administration.