Brenda Manning-Jensen

Brenda Manning-Jensen is a seasoned professional with extensive experience at Thomson Reuters, having joined the company in June 1995. Currently serving as Team Manager for Legal Customer Service since July 2012, Brenda oversees a team of over 20 customer service representatives focused on the Thomson Reuters Westlaw business. Responsibilities include recruiting, hiring, and staff development for higher-level support roles. Previous roles at Thomson Reuters include Senior Customer Service Specialist and Customer Service Specialist, where Brenda dedicated efforts to resolving customer issues for large law firms and key accounts. Earlier positions encompassed various roles in publishing and forecasting, including Senior Manuscript Editor and Forecaster, where Brenda played a crucial role in ensuring production aligned with editorial specifications. Brenda also worked at Knox Lumber Company in customer service roles. Educational qualifications include an Associate of Applied Science in Business Management from Rasmussen University.