Philip Franzen

Philip Franzen is a seasoned professional with extensive experience in commercial product management and customer experience within the telecommunications and banking sectors. Currently, as a Senior Commercial Product Manager at Three UK, Philip oversees in-life mobile products, focusing on product performance, customer needs, and future delivery roadmaps. Previous roles at Three UK included Commercial Manager and Trading Manager, where Philip led strategic transformation initiatives and managed customer experience improvements. Earlier experience includes positions at the Royal Bank of Scotland as a Senior Customer Experience Analyst and various roles at Carphone Warehouse, enhancing operational processes and customer support. Philip holds a Bachelor of Arts degree in Business Studies from Bournemouth University.