Genevieve Fecteau

Genevieve Fecteau has a diverse work experience. In 2021, they began working as Manager, Member Service Center at Ticket Evolution. In this role, they led an international team of customer support and quality control agents, built and monitored KPI dashboards for customer experience and agent performance, and mentored employees across departments. From 2014-2021, they worked at DTI Management in various roles, including Manager, Member Service Center, Assistant Manager, Member Services Center, Team Leader, Member Service Center, and Customer Support, Business Development Team. From 2010-2013, they worked at Beall's Florist as an Assistant Floral Designer, at Amadeus Consulting - A Division of Exadel as a Student Consultant, at Seniors' Resource Center as an Art Facilitator, at STROyKA Theatre as Technical Director / Stage Manager, at The Ohio State University as an Office Assistant for University Housing, and at Columbia Center for Theatrical Arts as an Assistant Costumer. In 2005, they began their career as a Receptionist at OMNI Solutions Group.

Genevieve Fecteau obtained their Master of Business Information and Analytics from the University of Denver - Daniels College of Business between 2012 and 2013. Genevieve also holds a BA in International Relations and Diplomacy from The Ohio State University, which they obtained between 2005 and 2009. Her educational background began at St. John's College High School, which they attended between 2001 and 2005. In addition to their educational background, Genevieve Fecteau holds two certifications from Freshworks: a Freshdesk Product Expert Certification for Admins, which they obtained in February 2022, and a Freshdesk Product Expert Certification, which they obtained in March 2019.