Sakada Kann

Sakada Kann is a skilled IT Support Specialist at Tides, with extensive experience in troubleshooting, software installation, and user support across various technical environments. Prior roles include IT Customer Service Desk Support Analyst 2 at UCSF Medical Center, where Sakada managed high call volumes and ticket resolutions, and Associate Technical Support Intern at Visa, contributing to a large-scale hardware refresh project. Training at Year Up provided foundational skills in IT Helpdesk and professional communication. Additional experience in customer service roles at Trader Joe's and Target rounded out a strong background in operational support and client relations. Sakada holds a certificate in IT Helpdesk from Year Up United.