Harold Paz

Harold Paz is an experienced professional in the telecommunications sector, currently serving as the Service Assurance Head at Tigo Honduras since April 2019, leading a team focused on ensuring the availability of mobile and fixed services, as well as internal IT platforms through effective resource management and process oversight. Previously, from December 2013 to April 2019, Harold held several roles at C&W Business, including Voice NOC Team Leader and Voice Quality Assurance Team Leader, where responsibilities involved directing second-level support for UC&C solutions and establishing quality control measures for voice traffic across Latin America and the Caribbean. Harold's career at Tigo Honduras began in December 2007, with positions as VAP and Billing Support Engineer and Revenue Assurance Analyst. Educational qualifications include a Master's degree in Total Quality Management and a Master's degree in Business Administration, with a focus on SMEs, as well as a degree in Computer Science, all obtained from Universidad Católica de Honduras 'Nuestra Señora Reina de la Paz'.