Roberto Santiago

Roberto Santiago has a diverse work experience, starting with their current role as Leave Success Manager at Tilt since 2022. Prior to this, they worked at Health Partners Plans from 2017 to 2022, where they held the positions of Claims Examiner and Member Relations Representative. As a Claims Examiner, Roberto processed a high volume of claims daily, collaborated with internal departments, and assisted with various projects. In their role as a Member Relations Representative, they provided customer service to Medicaid and CHIP members, addressing their insurance issues and documenting interactions.

Before joining Health Partners Plans, Roberto worked at NHS as a Therapeutic Staff Support from 2015 to 2017. In this role, they provided support and services to children with emotional and mental disabilities, collaborating with teachers, parents, and other professionals to implement treatment plans.

Prior to that, Roberto served as a Group Supervisor at the Boys and Girls Club of Philadelphia from 2014 to 2015, and as a Junior Zoo Apprentice Program Peer Advisor/Mentor at the Philadelphia Zoo from 2008 to 2010. In these roles, they supervised and mentored youth, conducted group discussions, and assisted in coordinating volunteer activities.

Roberto Santiago pursued their higher education at Temple University from 2017 to 2019, where they completed their Master of Arts in Higher Education/Higher Education Administration. Prior to that, they attended Pennsylvania State University-Penn State Berks from 2010 to 2014, where they obtained both a Bachelor of Arts in Applied Psychology and a Bachelor's Degree in Applied Psychology.