Ruairí Galavan

Ruairí Galavan has a diverse work experience spanning different roles and companies. Ruairí is currently the Director of User Engagement at Tines, starting in November 2022. Prior to that, they worked at Intercom from 2013 to 2022, holding various positions including Director of Customer Engagement, Senior Manager of Customer Engagement, Manager of Product Education, and Senior and Product Education Producer. Ruairí was an early employee of Intercom and produced educational content to support customers and promote usage of the platform. Before Intercom, Ruairí worked as a freelance video content producer from 2009 to 2014, mainly with Studio46 Productions. Ruairí also worked at iQ Content as a Lead UX design consultant from 2012 to 2013, a UX Designer and Researcher from 2008 to 2012, and as a UX Design Intern in 2007. Ruairí'sexperience at iQ Content involved designing interfaces, conducting user testing, and providing UX consultancy for major brands. Ruairí's earliest work experience was at Aviva in application testing from 2005 to 2006 and at Frontend as a user experience design assistant in 2005.

Ruairí Galavan's education history begins in 1995 when they attended St Fintans High School in Sutton, Dublin 13. Ruairí completed their Honours Leaving Cert there, although the field of study is not specified. Following this, from 2001 to 2005, Galavan studied Psychology Applied to Information Technology at Dún Laoghaire Institute of Art, Design and Technology. During this time, their field of study included psychology, IT, and human-computer interaction.

Galavan continued their education at City, University of London, where they pursued an MSc in Human Centred Systems from 2006 to 2008. Ruairí'sfield of study specifically focused on Human-Computer Interaction.

In addition to their academic qualifications, Galavan has obtained certifications in various subjects. These include "Delivering a world-class customer support experience" and "Designing and implementing a conversational framework for support teams," both obtained from Intercom in November 2021 and September 2021, respectively.