Rebecca D.

Rebecca D. has a diverse work experience, starting with their role as a Customer Success Manager at Tipalti in 2021. In this role, they focus on customer engagement, retention, and adoption of the product. Rebecca proactively reaches out to assigned accounts, sets benchmarks and milestones, presents business reviews, and finds ways to improve the overall customer experience. Rebecca also worked as a Customer Success Specialist at Tipalti from March 2021 to January 2022.

Prior to joining Tipalti, Rebecca worked as a Credit Coordinator at Chambers & Chambers Wine Merchants from November 2018 to March 2021. In this role, they monitored customer accounts for past due balances, developed rapport with customers and team members, and facilitated customer order flow.

Rebecca also gained experience at Yapstone, where they held various roles from 2015 to 2018. As a Senior Collections Analyst, they provided customer service to clients with past due balances. Rebecca also worked as a Collections Analyst, assisting clients in understanding their account balances and collecting overdue payments. Before that, Rebecca served as an Account Provisioning and Build Specialist, onboarding new clients and entering their information into the system. Additionally, they worked as a Customer Service Representative, supporting property managers and residents with payments and inquiries.

Earlier in their career, Rebecca worked at Private Eyes Background Checks as an Account Manager, responsible for client retention and problem resolution. Rebecca also briefly held a Business Development role, where they facilitated contract renewals and built relationships with potential clients.

Rebecca's work experience also includes a position as a Customer Service Representative at Blast Zone from March 2012 to January 2015. In this role, they resolved customer complaints, attracted potential customers, maintained records, and processed client orders.

Overall, Rebecca D. has a strong background in customer success, credit coordination, collections, account management, and customer service.

Rebecca D. began their education in 2007 at Solano Community College, where they pursued an Associate of Arts (A.A.) degree in Social Sciences / Liberal arts. Rebecca attended this institution until 2013. In 2008 and 2009, Rebecca briefly studied Mass Communication/Media Studies at Diablo Valley College. Following this, they transferred to the University of Nevada, Reno in 2013 to pursue a degree in Communications, though the specific field of study is not mentioned. Finally, Rebecca attended California State University-Dominguez Hills from 2014 to 2017, where they obtained a Bachelor's degree in Applied studies with a Minor in Communications.