Steve Phongsa

Steve Phongsa has a diverse work experience in customer success, operations, technical support, and customer service management roles. Steve is currently working at Tipalti as a Customer Success Manager. Prior to that, they worked at Trintech as a Customer Success Manager, where they managed 70+ accounts with an ARR of over $13M. Steve built strong relationships with clients, identified areas of improvement, and documented everything in Salesforce and Catalyst. Before Trintech, Steve worked at Bread Financial as an Operations Associate. Steve also gained technical support experience at BigCommerce and OpenTable, where they provided assistance to clients on various aspects such as website integration, online presence optimization, and payment gateways. Additionally, Steve worked at NexRep, LLC as a Customer Care Specialist and at Convergys as a Customer Service Team Manager.

Steve Phongsa, CSM, completed their high school education from South Sioux City High School, where they obtained a degree in General Studies from 1999 to 2002.

In terms of additional certifications, Steve achieved the CompTIA A+ certification from CompTIA in September 2018 and the CompTIA IT Fundamentals certification from the same institution in May 2018.

Furthermore, Steve acquired several certifications in project management. Steve successfully completed the Foundations of Project Management course from Coursera in October 2022. Additionally, they obtained certifications in various project management areas, including Project Initiation: Starting a Successful Project, Project Planning: Putting It All Together, and Project Execution: Running the Project, all from Coursera, in October, November, and December 2022, respectively. Steve further demonstrated their skills by achieving certifications in Google Project Management and Agile Project Management from Coursera in December 2022.

Apart from project management, Steve also gained expertise in customer success management. Steve attained the Customer Success Manager: Fundamentals to your CSM Career certification from Udemy in December 2022.

To enhance their professional knowledge, Steve completed several eLearning courses. These include certification and administration eLearning from Trintech in August and September 2022, as well as close user and admin eLearning from the same institution in September 2022.

Based on the provided information, this summarizes Steve Phongsa's education history and additional certifications.