Muhammad Etsha Pratama

Muhammad Etsha Pratama has a diverse range of work experience. Muhammad Etsha started their career in 2012 as a Store Associate at PT. Gramedia Asri Media (Kompas Gramedia Group). In 2014, they worked as a Sales Promotion Boy at PT. Gagan Indonesia. The following year, in 2015, they had an internship as an Assistant Producer at MNC Radio Networks. In 2016, Muhammad worked as an Event Promoter at Alfacart.com and also briefly as a Crew Member at PrimeWorks Distribution. Muhammad Etsha then joined Bukalapak in the same year and held several roles including Customer Experience - Ops. Delivery Monitoring, Team Leader of Customer Experience - Ops. Delivery Monitoring, and Team Leader of Service Quality Assurance. From 2020 to 2022, they served as the Supervisor of Service Quality Assurance and Knowledge Management at Bukalapak. Currently, they are working at TipTip as part of the Customer Excellence & Operations team. Muhammad has gained experience in various areas including communication, stakeholder management, SOP management, CSAT/DSAT tracking, KPI setting, complaint analysis, and delivery process monitoring.

Muhammad Etsha Pratama completed their education from 2012 to 2016 at Institut Ilmu Sosial dan Ilmu Politik Jakarta. Muhammad Etsha earned a bachelor's degree in communication with a specialization in journalism. In addition to their academic qualifications, they obtained the Lean Six Sigma Green Belt (ICGB) certification in December 2021 from PT Media Edutama Indonesia.