Eduardo Gomez

Eduardo Gomez currently serves as a Bilingual Technical Support Representative at Tobii Dynavox, a position held since February 2022, following experience as a Help Desk Support Specialist at Florida State University from March 2021 to February 2022. In the latter role, Eduardo provided technical support to over 2,000 web portal users, achieving a resolution rate exceeding 95% and addressing a variety of issues through telephone and email communications utilizing Microsoft Outlook and a proprietary issue-tracking CRM tool. Eduardo holds a Master of Science in Cybersecurity from Robert Morris University and a Bachelor of Science in Political Science and Government from Florida State University.