Alan Robledo

Alan Robledo has a diverse work experience that spans across various roles and industries. Alan is currently working as a Customer Success Manager at Toggl since November 2021. Prior to that, they worked at Esri as a Customer Success Manager from April 2020 to October 2021, where they helped users implement and adopt a drone SaaS solution. During their time at Esri, Alan achieved a 90% account license renewal rate and contributed to the development of the Customer Success Handbook.

Before joining Esri, Alan worked at 3D Robotics for several years. Their roles at 3D Robotics included Customer Success Manager from April 2016 to April 2020, Technical Support Supervisor from May 2015 to April 2016, and Senior Technical Support Engineer from October 2014 to May 2015. As a Technical Support Supervisor, Alan developed action plans and curriculum for a new technical support staff and taught UAS log analysis and interpretation to team members. In their role as a Senior Technical Support Engineer, they provided support and training material to international resellers and built behavioral log analysis reports.

Prior to their time at 3D Robotics, Alan worked at Telvista Inc. from August 2010 to October 2014. Alan started as a Technical Support Specialist and was later promoted to Quality Assurance Analyst. As a Quality Assurance Analyst, Alan developed work plans to improve overall quality and ensured compliance with call guidelines. Alan also listened to agent calls, provided feedback, and set goals. As a Technical Support Specialist, Alan provided consumer technical support for Verizon FIOS and was promoted to Mentor Team Lead. In this role, they worked closely with the team supervisor to meet client requirements and achieve KPI goals.

Overall, Alan Robledo's work experience demonstrates their expertise in customer success, technical support, and quality assurance.

Alan Robledo obtained a Bachelor of Engineering (BE) degree in Electrical and Electronics Engineering from Universidad Autónoma de Baja California. Alan attended this institution from 2009 to 2014. Later, from 2018 to 2021, Alan pursued a Bachelor of Engineering (BE) degree in Project Management at Universidad Virtual del Estado de Guanajuato.