Leda French

Leda began her journey with Topaz as a Reservations Sales Associate while attending college in the San Francisco Bay Area. She worked her way up to become the Contact Center Reservations Manager, and just celebrated her 25th anniversary with the company. As Manager, Leda supports the Leadership Team, assists in resolving issues, and works with agents on skill development and counseling.

For Leda, it is very important for her to make a genuine connection with the Topaz Staff, clients and guests, creating a positive work environment (setting the Tone, Pace and Focus of their calls). When she makes a great connection, she loves to share it with others which inspires her team.