Jakob Gandrup

Jakob Gandrup is an experienced professional in marketing and customer relationship management, currently serving as Customer Journey Manager at Topdanmark - Forsikring og Pension since April 2006, where responsibilities include designing and maintaining omni-channel customer journeys and optimizing Group Marketing competencies for enhanced customer experiences. Previously, Jakob held the position of Lead Manager in the same company, focusing on lead management and B2B activities. Prior to that, Jakob worked as a Client Manager at Excellent Denmark A/S, managing key accounts and advising on customer service strategies. Jakob's educational background includes a Graduate Diploma in Business Administration from Copenhagen Business School and master's and bachelor's degrees in International Politics, European Studies, and Politics & Public Administration from Aalborg University.