Francesca Alabede

Francesca Alabede, ACIPM, SPHRi, serves as the Operations & Customer Experience Manager at TopSet since June 2023, focusing on cultural pride and economic empowerment through language learning. Previously, Francesca was the Product Manager for CRM and Customer Experience at Kobo360, Africa’s leading E-logistics platform, from January 2022 to May 2023. Prior roles include Head of Operations and Experience at Jobberman Nigeria, where Francesca contributed to creating transparent market conditions, and Head of Client Relations & Business Services at Naspers Limited, enhancing client relationships. Francesca's experience also encompasses merchant services management at Konga Online Shopping Ltd and account management at Jobberman.com. Educational qualifications include a B.Sc in Computer Engineering from Obafemi Awolowo University and a Professional Diploma in Human Resource Management from the Chartered Institute of Personnel Management of Nigeria, alongside executive education from Harvard Business School.