Rufus Thomas Philip

Rufus Thomas Philip has a diverse work experience spanning over ten years. Rufus started their career as a Housekeeping Attendant at The Gleneagles Hotel, where they ensured cleanliness and guest satisfaction. Rufus then moved on to Holiday Inn Express, where they worked in various roles such as Food and Beverage, Concierge, and Housekeeping. Rufus excelled in these positions, earning recognition as the Team Member of the Month in 2012.

Rufus then joined Hilton, where they served as a Food and Beverage Server, delivering exceptional dining experiences to guests. Subsequently, they worked at Park Hyatt Toronto, initially as an In-Room Dining Server and later as a Food and Beverage Supervisor during an internship. At Park Hyatt, they gained valuable experience in training, scheduling, and managing colleagues.

Continuing their career progression, Rufus became an Assistant General Manager at Wildfire Steakhouse, where they effectively supervised operations and ensured high food quality and service standards. Rufus then joined Marriott International, first as an In-Room Dining Server at The Ritz Carlton Toronto and later as a Restaurant and Bars Supervisor at The Westin Harbour Castle Toronto. In these roles, Rufus displayed strong leadership skills, overseeing teams of servers, baristas, bartenders, and bussers, and handling responsibilities such as payroll and inventory management.

Most recently, Rufus has been working at TourRadar. Starting as a Customer Support Specialist, they demonstrated exceptional customer service skills. Rufus then transitioned to the role of Private & Group Sales Specialist, where they further honed their sales expertise.

Overall, Rufus Thomas Philip has gained extensive experience in the hospitality industry, excelling in roles such as server, supervisor, specialist, and manager. Rufus has consistently displayed strong leadership, customer service, and organizational skills throughout their career.

Rufus Thomas Philip completed their Bachelor's degree in International Hospitality Management at Glasgow Caledonian University from 2014 to 2015. Rufus then pursued an Associate's degree in Hotel and Resort Management at Lambton College from 2016 to 2017. Additionally, they obtained several certifications, including the Smart Serve Certificate from The Alcohol and Gaming Commission of Ontario in December 2015, the ServSafe Food Handler certification from the City of Toronto in October 2018, and the TICO certification from the Travel Industry Council of Ontario in February 2022.