Emanuella Rocha

Emanuella Rocha currently serves as the Head of Customer Experience at TownSq, a position held since November 2023. Prior to this role, Emanuella worked in various customer success and service roles, including Customer Success Consulting at RadarFit and as a Customer Success and Customer Service Coordinator at Co.Aktion. Emanuella's career began at Cemig SIM as a Customer Success & Support Coordinator and includes experience as a Customer Success Leader at SolarView and Sales Development Representative at SS Telemática. Emanuella has a strong educational background, holding a Bachelor's degree in International Relations and Affairs from PUC Minas, as well as multiple MBAs in areas such as Leadership, Innovation, and Customer Success from notable institutions. Additionally, Emanuella is proficient in Business English, further enhancing professional capabilities in diverse environments.