Richard Britt

Richard Britt serves as the Chief Product Officer at TPG, Inc., where responsibilities include developing innovative AI products and overseeing product design and implementation. With a rich background in artificial intelligence and behavioral research, Richard previously held the role of Vice President of Behavioral Research at TPG, leading a team focused on enhancing communication pathways in contact center operations. Prior to TPG, Richard was the Vice President of Artificial Intelligence at CallMiner, advancing NLP and AI in human interactions. Experience at Encore Capital Group involved directing global operations and improving performance through analytics and quality assurance initiatives. Other notable positions include leadership roles at ACCENT Marketing, Affiliated Computer Services, Dialogue Group PTY, Capital One, Bancone Financial Service, and Norwest Financial, showcasing a consistent track record of driving operational success and innovation. Richard holds a degree from Penn State University.