TPG TeleManagement provides products and services to our Fortune 500 clients, driving business performance through improved customer experience and risk mitigation. We evaluate and analyze call/chat/email interactions to unlock key behavioral and procedural drivers of sales, retention and service while creating satisfied customers.

Training

TPG TeleManagement

Lisa DeFalco

Richard Britt

Melissa Myers

Sean Warner

Daniel Wyers

John Heltzer

Tommy Shrove

The Data Analytics and Research team at TPG TeleManagement leverages advanced analytics and behavioral science to dissect communication interactions across various channels. This team identifies critical trends and insights that enhance customer experience, drive sales performance, and inform risk mitigation strategies. By combining data analysis with behavioral insights, they provide actionable recommendations to optimize client engagements and foster customer satisfaction.

Data Analytics and Research

Engineering and Technical Development

Behavioral Science and Analysis

Data Analytics and Research

About

Team members

Other teams at TPG TeleManagement

Engineering and Technical Development

Behavioral Science and Analysis