Joshua Sheldon

Joshua Sheldon, MBA has a diverse and extensive work experience. Joshua currently holds the position of VP, Professional Services & Support at TraceLink since October 2021. In this role, they lead the global Professional Services, Technical Support, and Technical Account Management teams, focusing on organizational strategies and providing an excellent customer experience.

Prior to their current role, Joshua has had several significant positions at TraceLink. Joshua served as the VP, Professional Services and Service Products from October 2020 to October 2021, where they led global teams in developing services and impacting strategic business decisions. Before that, they were the Senior Director, Service Products from March 2020 to October 2020, leading both technical and customer-facing teams in expanding the depth and breadth of the TraceLink Network.

In February 2018, Joshua became the Director of Service Products, overseeing the Global Network Success Group and ensuring TraceLink customers' successful integration with their trade partners for serialization data exchange. From March 2017 to February 2018, they held the position of Global Director, Network Success, where they oversaw three teams across US, UK, and India offices, focusing on data exchange in the pharmaceutical supply chain.

In June 2014, Joshua joined TraceLink as the first member of the Network Success Team. Joshua rapidly built out the department, pioneering cloud network methods for businesses to connect and share data. As Manager of Network Success from October 2014 to December 2015, they led two teams in building the TraceLink Network and establishing B2B connectivity for supply chain partners.

Before joining TraceLink, Joshua worked at Kiva Systems (now Amazon Robotics) as a Client Manager and Program Manager from May 2013 to May 2014. Joshua partnered with clients to create strategies for sustained success within their automated solution.

Prior to their time at Kiva Systems, Joshua served as a Store Team Leader at Target from February 2005 to February 2013, where they were responsible for managing daily and long-term operations of a Target store. Joshua also worked as a Sales Manager at Blinds To Go from July 2000 to February 2005.

Early in their career, Joshua had the opportunity to work as a Teacher at Chester W. Taylor Elementary School from July 1999 to June 2000.

Overall, Joshua Sheldon's work experience reflects their expertise in leadership, service products, network success, and customer support.

Joshua Sheldon, MBA, has an extensive education history and additional certifications. Joshua obtained their MBA degree from the Questrom School of Business at Boston University from 2008 to 2012. Joshua'sMBA specialization focused on Marketing and Strategy and Business Analysis. Prior to that, from 1995 to 1999, they earned a Bachelor's degree in Elementary Education from PennWest Clarion.

In addition to their formal education, Joshua has pursued various certifications to enhance their skillset. Joshua completed the "Dan Ariely on Making Decisions" certification from LinkedIn in April 2022. In June 2021, they obtained the "Six Sigma Foundations" certification also from LinkedIn. In the same year, they completed the "Agile Foundations" certification. Going back to 2018, they obtained the certifications for "Strategic Thinking" and "Word: Automating Your Work with Macros" from LinkedIn. These additional certifications demonstrate Joshua's commitment to continuous learning and professional development.