Randall R.

Randall R. serves as the Director of Customer Care at TracFone Wireless, Inc., the largest no-contract cellular service provider in America, since April 2005. Previously, Randall held the position of Senior Manager for the Customer Retention/Save Team, where significant contributions included the development of a team focused on customer retention, the design of a customer rewards program, and the reduction of customer churn from 7% to 4% annually. Prior experience includes managerial roles at Tenet Healthcare, where Randall led a 24/7 call center and enhanced quality scores from 79% to 92%, and earlier positions at TracFone where Randall managed outsourced call centers across multiple countries. Educational qualifications include attendance at the University of Miami and Miami Dade College.