Jerry R. I.

Jerry R. I. has a diverse work experience spanning over different roles and companies.

Jerry R. started their career in 2005 at IBM as a Systems Analyst, where they managed incident reports, provided Active Directory System maintenance, and assisted with onboarding new members within the organization.

In 2007, Jerry joined R&R Depot Electronique as a Client Service Director. Here, they overhauled and managed IT services, established audio/video services, and implemented CRM management and store inventory systems.

Jerry then moved on to TELUS in 2010, taking on the role of Network Analyst II. Jerry R. responded to network outages, troubleshooted customer issues, and recommended dispatches to resolve complex problems.

In 2013, Jerry joined Guru Expertise as an IT Consultant & Trainer. Jerry R. designed and optimized IT infrastructure for SMB clients, demonstrated the benefits of various technologies, and provided effective IT solutions.

Jerry also became a member of Support Driven in 2016, a community that supports individuals in customer support and success. Jerry R. attended conferences and engaged with fellow professionals to shape their career and discuss support team management and growth.

Finally, Jerry joined Trackforce Valiant + TrackTik in 2016. Jerry R. started as a Technical Support Specialist, then progressed to become a Technical Support Lead, and currently serves as a Client Support Manager.

Throughout their career, Jerry has gained extensive knowledge and experience in technical support, customer service, IT consulting, and team management.

Jerry R. I. holds a Bachelor of Arts (BA) degree in City/Urban, Community and Regional Planning, with a minor in Economics, from Concordia University. Furthermore, they have obtained additional certifications as an Omnichannel Agent from Zendesk in February 2022 and in Comprehensive Project Management from McGill University School of Continuing Studies, although the specific month and year of obtaining the latter certification are not provided.