Siraj Uddin

Siraj Uddin has a decade of experience in operations and customer support roles. Siraj is currently serving as the Chief Operating Officer at Transak since May 2022. Prior to this, they held the position of Chief of Staff & Head of Operations from January to May 2022 at the same company. Siraj also worked as the Head Of Customer Experience and Operations at Transak from December 2020 to February 2022, where they managed operations across UK, Europe, US, and Asia, and handled company strategy and special projects.

Before joining Transak, Siraj held the position of Head Of Customer Support and Operations at BlackBuck (Zinka Logistics Solutions Pvt. Ltd.) from March to December 2020. Siraj was responsible for leading the customer support and operations team, driving customer satisfaction and experience strategies, reducing costs, streamlining processes, and implementing solutions.

Prior to BlackBuck, Siraj worked at Paytm as a Customer Service Operations Manager from July 2017 to June 2019. Siraj also gained experience at Flipkart, where they served as an Assistant Manager-Customer Experience from January 2016 to June 2017. In this role, they managed payments, refunds, order management, and proactive customer support. Siraj also served as a Customer Service Team Lead at Flipkart from October 2014 to December 2015, responsible for managing a team and driving performance.

Siraj started their career at Cognizant in 2008 and held various roles including Team Coordinator/Team Leader, Senior Associate, and Associate. In these roles, they managed teams, ensured production and accuracy standards, identified business opportunities, and contributed to IT enhancements and projects.

Overall, Siraj Uddin has extensive experience in operations management, customer support, and team leadership, with a focus on customer satisfaction, process improvement, and strategic planning.

Siraj Uddin completed their Bachelor of Business Administration degree from Madurai Kamaraj University in 2011. Before that, they obtained their PUC (Pre-University Course) from CMR Group of Institutions in 2007 and completed their Std X from Markaz Academy in 2005. Siraj also holds a Bachelor of Business Administration (BBA) degree from Madurai Kamaraj University, but the specific year of completion is not mentioned. In terms of certifications, Siraj obtained various certifications from LinkedIn, including Reid Hoffman and Chris Yeh on Blitzscaling, Blockchain Basic, Improving Your Listening Skills, Goal Setting: Objectives and Key Results (OKRs), Product Management First Steps, A Design Thinking Approach to Putting the Customer First, Cryptocurrency Foundations, Developing Business Acumen, On Leadership by Jeff Weiner, Customer Experience: Journey Mapping, Managing a Customer Service Team, Executive Leadership, Persuading Others, Critical Thinking, Jeff Weiner on Managing Compassionately, and Strategic Thinking. In addition, Siraj has also obtained a Six Sigma Green Belt certification, although the institution and specific year of completion for this certification are not provided.