Colin Birnie

Colin Birnie is an experienced IT and operations professional with a career spanning over three decades. Currently serving as the ServiceLine Lead Support Engineer (Manager) at Transport for Greater Manchester since June 2021, Colin previously held significant roles at ODEON Cinemas Group from June 2011 to June 2021, including Service Desk Manager and Operations and Retail Support Manager, where management of a large-scale internal IT helpdesk and implementation of key customer service processes were notable achievements. Prior experience includes leadership positions at Bookit Ltd as Head of Contact Centre, where strategic and operational responsibilities were centralized, and at United Cinemas International, where turnaround management of a high-volume call center was achieved. Colin holds a Postgraduate Diploma in Project Management from The University of Salford and a BSc in Electronic Systems & Microcomputer Engineering from the University of Glasgow.