Karl McDonald

Karl McDonald is an experienced professional in customer operations and project management, currently serving as the Bee Network Customer Operations Manager at Transport for Greater Manchester since January 2019. Karl has a proven track record in leading teams to deliver exceptional customer service and driving continuous improvement initiatives. Previous roles include Director at KJDB Contracts Limited and Project Manager for Water Plus Business, where responsibilities encompassed revenue generation and process optimization. With a solid foundation in change management from positions at RWE npower, including Change Manager and Service Manager, Karl has a comprehensive background in managing large teams and complex projects across various sectors. Academic credentials include attendance at Stoke on Trent 6th Form College from 1991 to 1993.