Lucy Howard

Lucy Howard is an experienced professional in customer experience and team management, currently serving as a Customer Experience Manager at Transport for Greater Manchester since December 2014, where responsibilities include line management of Customer Support Officers, handling customer service issues, and overseeing social media engagement. Prior experience at BSS from November 2005 to December 2014 encompasses roles such as Team Leader, Operations Coordinator, and Learning Advisor/Team Support, where Lucy Howard demonstrated expertise in performance management, service delivery oversight, and providing career advice through various communication channels.