Naif Bin Hwail is an experienced professional currently serving as a Projects & Initiatives Advisor at the Transport General Authority since September 2018, where responsibilities include planning and implementing priorities for projects and programs. Previously held significant positions such as General Manager of Customer Service at NWC and General Manager of Customer Care at the Ministry of Environment Water and Agriculture. Naif Bin Hwail's earlier experience includes roles like Project Consultant at TAHAKOM Group and General Manager at NCBS National Company for Business Solutions, where strategic development and market leadership in call center BPO projects were key focus areas. Early career advancements were made at Mobily, overseeing contact center operations and account management. Educational background includes a Bachelor's degree in Organization Development from King Abdulaziz University, obtained between 2011 and 2014.
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