Ega Senjaya

Ega Senjaya is a seasoned customer service professional with extensive leadership experience, currently serving as the Customer Service Manager at Travelio since September 2023, overseeing a large team of over 90 personnel across various channels. Prior to this role, Ega held similar managerial positions at Grab and TMC Indonesia, focusing on customer service objectives, operational planning, and performance evaluation. Ega's earlier experience includes roles at Procter & Gamble, where Ega managed brand complaints and e-commerce operations, and at Lazada and JNE in assistant managerial positions. Ega began a career in customer service at FinAccel, progressing from a supervisor to specialist role. Ega holds a Bachelor's degree in English Language from Universitas Muhammadiyah Prof. Dr. Hamka.