Marc Christoph

Marc Christoph has extensive work experience, starting in 2002 as a Courier at Poggemeyer Design Group and Sierra Electronics. Marc then worked as a Repair Technician at Laser Plus, where they performed repairs and installations.

From 2007 to 2009, Marc was a Senior Technical Support Engineer at Refworks-COS division of ProQuest, providing quality support to over 16,000 users and testing releases. Marc then joined PC-Doctor, Inc. as a Project Manager/Technical Account Manager/Quality Assurance Engineer, where they managed the Service Center product from conception to launch.

At Coupa Software, Marc served as a Support/CSM Operations Manager, expanding the Support Organization and improving customer satisfaction through metrics and internal efficiencies.

From 2014 to 2016, Marc worked as a Senior Customer Quality Analyst at IGT, reviewing customer complaints and improving the customer experience. Marc then became a Business Analyst, Customer Support at Clear Capital, establishing reporting cadence and introducing support metrics.

At InspereX, Marc held the role of Senior Customer Support Specialist, establishing the support team and systems, and interfacing with customers to capture defects and enhancement requests.

Currently, Marc is a Customer Support Specialist at Trayt.Health, starting in 2023.

Marc Christoph's education history is as follows:

From 2009 to 2011, they attended Truckee Meadows Community College where they earned an Associate of Science (A.S.) degree in Web/Multimedia Management and Webmaster.

Prior to that, from 2007 to 2009, they also attended Truckee Meadows Community College and received an Associate of Science (A.S.) degree in Networking Technology.

Between 2005 and 2007, they pursued a certificate in PC-Repair from Thompson Education Direct.

From 2001 to 2004, they attended the College of Southern Nevada, where they studied Aeronautics/Aviation/Aerospace Science and Technology, with no specific degree mentioned.

In 2000 and 2001, they briefly studied General Studies at the University of Nevada-Las Vegas.

Lastly, from 1996 to 2000, they attended Green Valley High School, where they completed their General Studies.