Matthew Napoli

Matthew Napoli is an experienced service manager with a strong background in customer service and operations management within the cycling industry. Currently serving as Service Manager at Trek Bicycle since February 2021, Matthew has demonstrated a commitment to customer satisfaction and effective resolution of service issues. Prior to this role, Matthew managed service operations at Cynergy Cycles from August 2018 to February 2021, where forecasting goals and managing budgets were key responsibilities. Matthew's experience also includes roles as an Inventory Specialist and Manager, where skills in inventory control, staff mentoring, and sales performance analysis were further developed. Matthew's education at Glendale Community College spanned from 2012 to 2020.